Frequently Asked Questions
The most common questions about checkout, delivery, Steam Guard codes, seller onboarding, and marketplace policy.
Account access, stock, and delivery
What does SteamGG sell?
SteamGG lists access to Steam accounts. Review the game, seller offer, access restrictions, and current availability before ordering.
Is account access a Steam activation key?
No. Account access uses the delivered account credentials; it does not add a key to your own Steam library.
How do Shared and Private access differ?
Shared access may be used by other buyers and can require offline play. Private access depends on the specific offer. Neither label by itself grants permission to change credentials or guarantees unrestricted use.
What does In Stock mean?
An active listing is available for purchase, subject to stock and its access conditions. Payment confirmation and order completion are required before delivery.
What does BackOrder mean, and when is it delivered?
An eligible game can accept a paid order while no account is available. The order waits for inventory and fulfillment. Payment alone does not unlock credentials, and no universal delivery deadline is promised.
What if the page only offers notifications?
Notify Only means the game cannot currently be purchased from that page. Use the notification form if available. An availability email does not reserve stock or guarantee a future price.
Which devices and platforms are supported?
Check the product facts and system requirements. Do not assume that every game supports macOS, Linux, handheld devices, online play, or unrestricted account changes.
How do I check status or ask for a refund?
Reopen your order through the order access flow using your private access details. For delivery or payment problems, use the contact page and read the refund policy. Completed purchases require review and are not automatically refundable.
Buying & Payments
When do I receive credentials?
Credentials become available after the payment session is confirmed and the order status is completed.
Which payment methods can I use?
Choose from the methods currently shown at checkout. Some methods redirect to a provider page; others require verification before the order can proceed.
What if the invoice expires?
You can reopen the order and generate a fresh invoice if the previous payment window timed out.
Orders & Access
How do I find my order again?
Use your buyer email or access code on the orders page to reopen past and active orders.
Can I view credentials before payment is confirmed?
No. Pending, canceled, and failed orders do not reveal credentials or code access.
What information should I keep after purchase?
Save your access code, buyer email, and the order details shown in your client order page.
Steam Guard Codes
When should I request a Steam Guard code?
Request a code only after you have attempted to sign in and Steam asked for a verification code.
Why might no code appear?
If no Steam Guard message reached the linked mailbox yet, the platform will not have a fresh code to display.
Do codes stay valid forever?
No. Steam Guard codes expire quickly, and the platform also tracks a limited validity window for displayed codes.
Sellers & Partners
How do I start selling?
Create a seller account, add your listings, verify mailbox access, and manage orders from the seller panel.
Can affiliates join without a seller account?
Yes. The affiliate program is handled separately through a direct application flow by email.
Where do I ask operational questions?
Use the support email listed on the contact page for seller, platform, or partner-related questions.
Read the current policies or contact support: Terms of Service · Refund Policy · Contact